Frequently Asked Questions
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- Click the Buy button for your chosen product.
- Select your preferred currency.
- Place your order using the secure online payment system.
- Your license and download instructions will be emailed immediately.
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All of our software has a 30-day money back guarantee. If you decide that you would like a refund, please contact us. Your refund will be processed promptly.
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Rose Medical Solutions Ltd uses FastSpring payment processor for their security, reliability, and customer service. FastSpring use industry standard SSL to encrypt communications, ensuring your transactions are secure and confidential.
Payment methods: Visa, MasterCard, American Express, Discover, Switch/Maestro, Solo, Check, PayPal and Money Order.
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For physical shipment, if your delivery address is outside of the UK, your purchase may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. You accept that we have no control over additional charges in relation to customs clearance of your country. We recommend that you check with your local offices for more information regarding importation taxes/duties that may apply to your order.
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Volume discounts are available on request. Please contact us for details.
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Rose Medical Solutions Ltd fully respects your privacy. Personal information used in the ordering process will be kept private and not sold or shared with any third parties. For more details about our privacy policy, click here.
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This license allows you to use the software for personal use only. It should not be used for commercial, clinical or educational purposes. The distribution of materials created using the software including images, video and audio is not permitted for commercial, clinical or educational purposes.
This allows you to use the software for commercial, clinical and educational purposes. The distribution of materials created using the software including images, video and audio is permitted for commercial, clinical and educational purposes.
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The software license agreement is included in the product help file. An online version of it can be found here.
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The software is licensed per computer. A single license will allow you to install the software on one computer only.
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Only if a multi-user license is purchased.
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Please contact us quoting your order number, or license key, and we will reset your license. The maximum number of resets per license is five (5).
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Please contact us quoting your name and order number.
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No. There is a one-off payment and the license is permanent.
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All updates are free of charge.
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Individual licensees get free unlimited email support.